Building trust with patients is imperative to the medical profession, and this extends to all aspects of the interaction, so quality and reliability are vital in all areas of the operation. LifeHub is one of the premier healthcare providers in Hong Kong and, when they wanted to implement a new automated system to interact with patients at their clinic, they knew they had to get it right, without compromise.
“LifeHub is changing the way we experience health and wellness,” says Ms. Candice Chan, Executive Director of LifeHub. “We feel that the modern healthcare system is broken as it only treats you when you are sick. We don’t like that, and we want to be drivers of change. Healthcare should be about getting and keeping you at your optimum health – better sleep, sharper focus, increased energy, fewer toxins, managing stress – at LifeHub, that’s our goal.”
As part of allowing patients to take a significant role in their own wellbeing, LifeHub envisaged a large interactive screen in their medical practice, allowing patients to make menu-driven selections to address their individual healthcare needs. In their vision, a large screen would allow patients to make selections by simply touching the screen. When not in use, the screen would act as a large impressive mirror – rather than ‘just’ a blank screen.
However, turning their vision into reality would require some advanced technology. The design needed to include a mirrored surface that could be fully interactive from edge to edge, while allowing a rear-mounted screen with graphical and text content to be fully visible. As the solution would be used by members of the public, it had to be highly intuitive as well as being robust and reliable – including the ability to be used by people wearing gloves. While this is fairly easy with a small screen, at the 55” (140cm) size that LifeHub envisaged, there would clearly be challenges.
LifeHub turned to DHS Engineering, a Hong Kong based green engineering consultancy company that prides itself on providing the highest standards of quality, engineering services and solutions for its clients. To deliver the project, DHS partnered with ASPIS Innovation Solutions, a business with many years’ experience of developing a variety of solutions, most recently based around Internet applications and specifically connected solutions for the Internet of Things (IoT). ASPIS has also been the Hong Kong distributor for UK-based Zytronic for over two years.
Zytronic’s business is geared around the provision of durable, reliable and adaptable touch technology. As a company, it has been developing touch sensors for over 15 years, and processing glass components for decades. At the heart of its offering is the patented and award-winning projected capacitive technology (PCT™ and MPCT™) that offers the ultimate touch solution for challenging environments.
